Frequently Asked Questions
Everything you need to know about growing your perfect garden.
When will my plants be shipped?
We schedule shipments based on your specific USDA planting zone to ensure your plants arrive at the optimal time for successful planting in your area.
What is your 'No-Risk' guarantee?
If you are not satisfied with any plant, we will replace it or provide a merchandise credit for the full amount of your purchase for up to one year.
How are the plants packaged for transit?
Our plants are professionally secured in specialized breathable packaging designed to protect the root systems and foliage during the journey to your doorstep.
Can I track my order once it leaves the nursery?
Yes, as soon as your order is processed and shipped, you will receive an email confirmation containing a tracking number to monitor its progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal for secure online transactions.
What should I do if my plants arrive looking dormant?
Many of our plants are shipped in a dormant state to reduce stress during transit. Simply follow the included planting guide, and they will begin to flourish once established in your soil.