Returns & Exchanges | Spring Hill Nurseries

At Spring Hill Nurseries, we want you to be successful with your plantings. If your order arrives damaged or fails to thrive during its first growing season, we are committed to making it right with a replacement or merchandise credit.

Return Process

1.
Inspect Your Shipment
Examine your plants immediately upon arrival and contact customer service within 48 hours if there are any signs of transit damage or missing items.
2.
Contact Customer Support
Reach out to our support team via phone or our online contact form to initiate a return request and provide your order number and photos of the plants.
3.
Review the Guarantee
Our 'No-Risk Guarantee' covers perennials and shrubs for one full year; our team will verify your claim against the specific planting instructions provided.
4.
Receive Credit or Replacement
Once your request is approved, we will issue a merchandise credit for the full purchase price or ship a replacement plant during the next available planting season.